FAQ

Monitorer:

Q: I downloaded Monitorer but i can't open it!
A: You will need StuffIT Expander to open the Monitorer archive. You can downlod it here <link>.

Q: I double-click Monitorer but it doesn't launch!
A: Monitorer is a system extension, that means you have to drag it into the Extension folder and restart to get it to work. for more information please read the ReadMe file which is included in the Monitorer folder.

Q: I installed Monitorer as described but when i restart i see a little yellow window and i can't get rid of it! How can i remove it?
A: You have to purchase a license of Monitorer, then you will receive a serial number. You then enter the serial number in the desired field in the Settings application which is included in the Monitorer folder. The next time you restart your computer you won't see the window again.

Q: I purchased a Monitorer license but i didn't receive a serial number yet! What's the deal?
A: You will receive your serial number within 48 hours since we have to approve your registration, but usually we submit the serial number within 24 hours.

Q: I just received my serial number and entered it in the desired field but i still see the yellow window after restart!
A: Retype your serial number and restart.

Q: I retyped my serial number but it still doesn't work!
A: Delete the Monitorer extension and the mon.preferences file from the Preferences folder and download Monitorer again.

Q: I deleted the old stuff and downloaded Monitorer again but it still doesn't work!
A: Make sure you purchased the right license. The Monitorer serial does only work with Monitorer and the Monitorer X serial number does only work with Monitorer X.

Q: It seems like I purchased the wrong product! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: I accidently purchased too many licenses! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: Monitorer somehow doesn't work properly, I want my money back!
A: Please send us an e-mail and describe the problem. Note that we sell shareware, that means that your FIRST TRY the software and buy then. We can't guarantee any refunds.

Q: I purchased a license for an older version of Monitorer, do I have to pay again for the new one?
A: If you purchased a license for a version prior 2.x you have to pay a $5 upgrade fee, for all other users the old serial also works with all 2.x versions.

Textcorder:

Q: I downloaded Textcorder but i can't open it!
A: You will need StuffIT Expander to open the Textcorder archive. You can downlod it here <link>.

Q: I double-click Textcorder but it doesn't launch!
A: Textcorder is a system extension, that means you have to drag it into the Extension folder and restart to get it to work. for more information please read the ReadMe file which is included in the Textcorder folder.

Q: I installed Textcorder as described but when i restart i see a little yellow window and i can't get rid of it! How can i remove it?
A: You have to purchase a license of Textcorder, then you will receive a serial number. You then enter the serial number in the desired field in the Settings application which is included in the Textcorder folder. The next time you restart your computer you won't see the window again.

Q: I purchased a Textcorder license but i didn't receive a serial number yet! What's the deal?
A: You will receive your serial number within 48 hours since we have to approve your registration, but usually we submit the serial number within 24 hours.

Q: I just received my serial number and entered it in the desired field but i still see the yellow window after restart!
A: Retype your serial number and restart.

Q: I retyped my serial number but it still doesn't work!
A: Delete the Textcorder extension and the mon.preferences file from the Preferences folder and download Textcorder again.

Q: It seems like I purchased the wrong product! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: I accidently purchased too many licenses! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: Textcorder somehow doesn't work properly, I want my money back!
A: Please send us an e-mail and describe the problem. Note that we sell shareware, that means that your FIRST TRY the software and buy then. We can't guarantee any refunds.

Q: I purchased a license for an older version of Textcorder, do I have to pay again for the new one?
A: If you purchased a license for a version prior 2.x you have to pay a $5 upgrade fee, for all other users the old serial also works with all 2.x versions.

Monitorer X:

Q: I downloaded Monitorer X but i can't open it!
A: You will need StuffIT Expander to open the Monitorer archive. You can downlod it here <link>.

Q: I installed Monitorer X as described but when i restart i see a little yellow window and i can't get rid of it! How can i remove it?
A: You have to purchase a license of Monitorer X, then you will receive a serial number. You then enter the serial number in the desired field in the Settings application which is included in the Monitorer folder. The next time you restart your computer you won't see the window again.

Q: I purchased a Monitorer license but i didn't receive a serial number yet! What's the deal?
A: You will receive your serial number within 48 hours since we have to approve your registration, but usually we submit the serial number within 24 hours.

Q: I just received my serial number and entered it in the desired field but i still see the yellow window after restart!
A: Retype your serial number and restart.

Q: I retyped my serial number but it still doesn't work!
A: Delete the Monitorer X folder and the mon.preferences file from the Preferences folder and download Monitorer X again.

Q: I deleted the old stuff and downloaded Monitorer X again but it still doesn't work!
A: Make sure you purchased the right license. The Monitorer X serial does only work with Monitorer X and the Monitorer serial number does only work with Monitorer .

Q: It seems like I purchased the wrong product! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: I accidently purchased too many licenses! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: Monitorer X somehow doesn't work properly, I want my money back!
A: Please send us an e-mail and describe the problem. Note that we sell shareware, that means that your FIRST TRY the software and buy then. We can't guarantee any refunds.

MacProtect:

Q: I downloaded MacProtect but i can't open it!
A: You will need StuffIT Expander to open the MacProtect archive. You can downlod it here <link>.

Q: I double-click MacProtect but it doesn't launch!
A: MacProtect is a system extension, that means you have to drag it into the Extension folder and restart to get it to work. for more information please read the ReadMe file which is included in the Monitorer folder.

Q: I installed MacProtect as described but when i restart i see a little yellow window and i can't get rid of it! How can i remove it?
A: You have to purchase a license of MacProtect, then you will receive a serial number. You then enter the serial number in the desired field in the Settings application which is included in the MacProtect folder. The next time you restart your computer you won't see the window again.

Q: I purchased a MacProtect license but i didn't receive a serial number yet! What's the deal?
A: You will receive your serial number within 48 hours since we have to approve your registration, but usually we submit the serial number within 24 hours.

Q: I just received my serial number and entered it in the desired field but i still see the yellow window after restart!
A: Retype your serial number and restart.

Q: I retyped my serial number but it still doesn't work!
A: Delete the MacProtect folder and the macprotect file from the Preferences folder and download Monitorer again.

Q: I deleted the old stuff and downloaded MacProtect again but it still doesn't work!
A: Please contact us at bbsupport@directbox.com. Don't forget to provide us with your computer's complete specs.

Q: It seems like I purchased the wrong product! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: I accidently purchased too many licenses! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: MacProtect somehow doesn't work properly, I want my money back!
A: Please send us an e-mail and describe the problem. Note that we sell shareware, that means that your FIRST TRY the software and buy then. We can't guarantee any refunds.

vMemo:
Q: I downloaded vMemo but i can't open it!
A: You will need StuffIT Expander to open the vMemo archive. You can download it here <link>.

Q: I double-click vMemo but it doesn't launch!
A: vMemo is a system extension, that means you have to drag it into the Extension folder and restart to get it to work. for more information please read the ReadMe file which is included in the vMemo folder.

Q: I installed vMemo as described but when i restart i see a little yellow window and i can't get rid of it! How can i remove it?
A: You have to purchase a license of vMemo, then you will receive a serial number. You then enter the serial number in the desired field in the Settings application which is included in the vMemo folder. The next time you restart your computer you won't see the window again.

Q: I purchased a vMemo license but i didn't receive a serial number yet! What's the deal?
A: You will receive your serial number within 48 hours since we have to approve your registration, but usually we submit the serial number within 24 hours.

Q: I just received my serial number and entered it in the desired field but i still see the yellow window after restart!
A: Retype your serial number and restart.

Q: I retyped my serial number but it still doesn't work!
A: Delete the vMemo extension and the vmemo file from the Preferences folder and download vMemo again.

Q: I deleted the old stuff and downloaded vMemo again but it still doesn't work!
A: Please send us an e-mail along with the complete specs of your computer.

Q: It seems like I purchased the wrong product! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: I accidently purchased too many licenses! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: vMemo somehow doesn't work properly, I want my money back!
A: Please send us an e-mail and describe the problem. Note that we sell shareware, that means that your FIRST TRY the software and buy then. We can't guarantee any refunds. Please keep in mind that vMemo is still in beta phase!

vMemo X:

Q: I downloaded vMemo X but i can't open it!
A: You will need StuffIT Expander to open the vMemo X archive. You can download it here <link>.

Q: I double-click vMemo but it doesn't launch!
A: vMemo X is a system extension, that means you have to drag it into the Extension folder and restart to get it to work. for more information please read the ReadMe file which is included in the vMemo X folder.

Q: I installed vMemo X as described but when i restart i see a little yellow window and i can't get rid of it! How can i remove it?
A: You have to purchase a license of vMemo X, then you will receive a serial number. You then enter the serial number in the desired field in the Settings application which is included in the vMemo X folder. The next time you restart your computer you won't see the window again.

Q: I purchased a vMemo X license but i didn't receive a serial number yet! What's the deal?
A: You will receive your serial number within 48 hours since we have to approve your registration, but usually we submit the serial number within 24 hours.

Q: I just received my serial number and entered it in the desired field but i still see the yellow window after restart!
A: Retype your serial number and restart.

Q: I retyped my serial number but it still doesn't work!
A: Delete the vMemo X folder and the vmemo file from the Preferences folder and download vMemo X again.

Q: I deleted the old stuff and downloaded vMemo X again but it still doesn't work!
A: Make sure you purchased the right license. The vMemoX serial does only work with vMemo X and the vMemo serial number does only work with vMemo.

Q: It seems like I purchased the wrong product! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: I accidently purchased too many licenses! What do i do now?
A: Please contact us at bbsupport@directbox.com.

Q: vMemo X somehow doesn't work properly, I want my money back!
A: Please send us an e-mail and describe the problem. Note that we sell shareware, that means that your FIRST TRY the software and buy then. We can't guarantee any refunds.